Kana

Kana

Sold by : Verint Systems Inc.

What is Kana?

Kana offers more than just traditional customer service or managing the customer experience at one point in time. It takes a holistic approach to customer engagement optimization, utilizing in-depth analysis of customer interactions, data, and processes across various communication channels and organizational functions. With Kana, you can gain valuable insights to enhance your overall customer engagement strategy.

Key Features of Kana

  • Omni Channel Support
  • Case Management
  • Knowledge Management
  • Self Service Portal
  • Live Chat
  • Email Management
  • Social Media Integration
  • Analytics And Reporting
  • Workflow Automation
  • Customer Feedback
  • Mobile Access
  • Ai And Chatbots
  • Customizable Dashboards
  • Service Level Agreement (sla) Management
  • Collaboration Tools
  • Customer History Tracking
  • Multi Language Support
  • Integration With CRM
  • Ticketing System
  • Escalation Management
  • Show More

Kana Resources

Kana Pricing

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Company Details

Company Name : Verint Systems Inc.
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Specifications

Run On Mobile Browser : Yes
Available Support : Email,Phone
Languages Available : English
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Kana FAQ's

The top 5 features of Kana include:

  • Omni Channel Support
  • Case Management
  • Knowledge Management
  • Self Service Portal
  • Live Chat

Kana supports a variety of platforms including: Email, Phone.

The top three competitors of Kana are Freshdesk, Ozonetel CloudAgent and LiveEngage. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Kana is available exclusively in English, providing a streamlined experience for English-speaking users.

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