Ozonetel CloudAgent

Ozonetel CloudAgent

Sold by : Ozonetel

What is Ozonetel CloudAgent?

Ozonetel CloudAgent is a highly renowned platform in the Customer Experience industry. With its cloud-based telephony solution, businesses can effortlessly handle all their customer conversations, be it through voice, chat, SMS, social media or WhatsApp, from a single location. A preferred choice for efficient conversation management, Ozonetel CloudAgent streamlines operations and boosts customer satisfaction.

Ozonetel CloudAgent Pricing

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Company Details

Company Name : Ozonetel
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Key Features of Ozonetel CloudAgent

  • Automatic Call Distribution (acd)
  • Interactive Voice Response (ivr)
  • Call Recording
  • Real Time Analytics
  • Call Monitoring
  • Predictive Dialer
  • Skill Based Routing
  • CRM Integration
  • Omnichannel Support
  • Call Scripting
  • Voice Broadcasting
  • Click To Call
  • Call Whispering
  • Call Barging
  • Voicemail
  • Call Queuing
  • Call Transfer
  • Call Conferencing
  • Agent Performance Reports
  • Api Integration
  • Multiuser Login & Role Based Access Control
  • Lead Management
  • Contact Management
  • Ivr And Dial Groups
  • Call Routing
  • Internal Call Transfer
  • Customisable Welcome Greeting
  • Multiple Extension
  • Multiple Accessline
  • Call Logs
  • Single Access Number
  • Dashboard
  • Caller Id
  • Call Center Management
  • Inbound Reporting
  • Outbound Reporting
  • Voice & Data Integration
  • Progressive Dialer
  • Analytical Reports
  • Outgoing Call Tracking
  • Callback Scheduling
  • Preview Dialer
  • Omni Channel
  • Webchat
  • Mobile Sms
  • Speech Analytics
  • Screen Pop Up
  • Session Summary Notes

Specifications

Run On Mobile Browser : Yes
Available Support : Email
Languages Available : English

Description

Ozonetel CloudAgent, the leading customer experience platform for businesses. Our omnichannel solution streamlines communication flows and reduces call center costs by 50%. With native capabilities, our cloud telephony software handles all conversations across voice, chat, SMS, social media, and WhatsApp in one central location. Powered by AI technology, our full-stack platform manages over 2 billion conversations annually and is trusted by 2,500+ enterprises to simplify, track, and analyze interactions at every stage of the customer journey for a complete overview of their pipeline.
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Ozonetel CloudAgent FAQ's

The top 5 features of Ozonetel CloudAgent include:

  • Automatic Call Distribution (acd)
  • Interactive Voice Response (ivr)
  • Call Recording
  • Real Time Analytics
  • Call Monitoring

Ozonetel CloudAgent supports a variety of platforms including: Email.

Ozonetel CloudAgent serves a wide range of businesses including StartUps, SMBs, Mid-Market, Enterprises.

The top three competitors of Ozonetel CloudAgent are VoiceXchange, Ameyo Contact Center and ecosmob pbx. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Ozonetel CloudAgent is available exclusively in English, providing a streamlined experience for English-speaking users.

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