What is NovelVox Smart CTI Connector?
NovelVox Smart CTI Connector - the solution for improving team performance and driving contextual conversations. This powerful connector handles both inbound and outbound calls for contact centers, streamlining processes, and maximizing productivity. Say goodbye to manual call management and hello to seamless communication with NovelVox Smart CTI Connector.
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the NovelVox Smart CTI Connector - a powerful solution designed to boost team efficiency and enhance productivity in contact centers. Seamlessly managing inbound and outbound calls, this smart connector promotes contextual conversations and improves the overall customer experience. Its advanced features include call controls integrated with existing telephony systems, support for on-prem and on-cloud deployments, and integration with various open API applications such as Amazon Connect, Genesys, Cisco, Avaya, and more. With configurable speed dials, click-to-dial functionality, and comprehensive call history, agents can resolve queries faster and supervisors can monitor and take action with ease using features like Barge-in, Silent Monitoring, and Change Agent State. Whether on-premise or in the cloud, the Smart CTI Connector offers a seamless integration with your existing CRM or ticketing tool, providing enhanced reporting and performance metrics for agents and teams. Upgrade your contact center with the NovelVox Smart CTI Connector and experience a more streamlined and efficient operation.
