HelpDesk Service

HelpDesk Service

Sold by : LiveChat Inc.

What is HelpDesk Service?

HelpDesk: the solution for your customer support needs. Our powerful ticketing system streamlines customer interactions, ensuring efficient organization and prompt resolution of issues. Our user-friendly interface and top-notch 256-bit SSL encryption guarantee a secure and seamless experience. Elevate your customer service with HelpDesk.

HelpDesk Service Pricing

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Company Details

Company Name : LiveChat Inc.
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Key Features of HelpDesk Service

  • Ticket Management
  • Automated Responses
  • Knowledge Base
  • Live Chat
  • Multi Channel Support
  • Customer Portal
  • Sla Management
  • Reporting And Analytics
  • Customizable Templates
  • Workflow Automation
  • Escalation Management
  • Mobile App
  • Integration Capabilities
  • Canned Responses
  • Customer Feedback
  • Collaboration Tools
  • Self Service Options
  • Priority Management
  • Email Integration
  • Social Media Integration
  • Customer Management
  • Customer Support
  • Knowledge Management
  • Survey Management
  • Data Security
  • Customer Database
  • Live Chat System
  • Feedback Management
  • Issue Tracking
  • Feedback Collection
  • Multi Channel Communication
  • Customer Engagement
  • Api
  • Customer Service
  • Omnichannel
  • Customer Feedback And Survey Integration

Specifications

Run On Mobile Browser : Yes
Available Support : Email,Live Support,Tickets
Languages Available : English

Description

HelpDesk, the ultimate customer support solution offering a range of features to streamline your team's operations and enhance customer satisfaction. Our software eliminates inbox clutter by converting communications into organized tickets and assigning them to specific teams or members for efficient handling. With advanced tagging, tickets can be categorized based on urgency, issue type, or customer value, providing comprehensive insights into historical interactions. Our top priority is data security, which is why we use 256-bit SSL encryption to safeguard sensitive information. Collaborate seamlessly with private notes and streamline costs with our transparent pricing model. Plus, easily integrate with other tools such as LiveChat, Slack, and WordPress to optimize communication across various channels.
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HelpDesk Service FAQ's

The top 5 features of HelpDesk Service include:

  • Ticket Management
  • Automated Responses
  • Knowledge Base
  • Live Chat
  • Multi Channel Support

HelpDesk Service supports a variety of platforms including: Email, Live Support, Tickets.

HelpDesk Service serves a wide range of businesses including Mid-Market, Enterprises.

The top three competitors of HelpDesk Service are Zoho Assist, Zoho Livedesk and Zoho Desk. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

HelpDesk Service is available exclusively in English, providing a streamlined experience for English-speaking users.

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