EcholoN

Sold by : mIT solutions GmbH

What is EcholoN?

EcholoN is designed to cater to the needs of small, medium, and large companies. With its user-friendly interface, it allows for a seamless implementation and can easily adapt to expansion without the need for additional tools. It offers a comprehensive solution that covers all aspects, providing a hassle-free experience for businesses.

EcholoN Resources

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Company Details

Company Name : mIT solutions GmbH
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Key Features of EcholoN

  • Ticket Management
  • Knowledge Base
  • Self Service Portal
  • Automated Workflows
  • Email Integration
  • Live Chat
  • Reporting And Analytics
  • Sla Management
  • Customer Feedback
  • Mobile Access
  • Multi Channel Support
  • Customizable Dashboards
  • Asset Management
  • Incident Management
  • Problem Management
  • Change Management
  • Service Catalog
  • User Management
  • Role Based Access Control
  • Third Party Integrations
  • Audit Trail
  • Case Management
  • CRM
  • Customer Management
  • Event Management
  • Help Desk
  • Inventory Management
  • Knowledge Management
  • Project Management
  • Survey Management
  • Task Management
  • Time Tracking
  • Training Management
  • Vendor Management
  • Appointment Management
  • Call Center
  • Territory Management
  • Opportunity Management
  • Catalog Management
  • Contractor Management
  • Lead Management
  • Contact Management
  • Dispatching
  • Inventory Control
  • Product Configurator
  • Customer Database
  • Barcode Scanning
  • Employee Management
  • Equipment Management
  • Call Management
  • Field Sales Management
  • Performance Metrics
  • Referral Tracking
  • Recruiting Management
  • Onboarding
  • Self Service Portal
  • Assignment Management
  • Customizable Branding
  • Offline Form
  • Workflow Management
  • Compliance Management
  • Collaboration
  • Document Indexing
  • Electronic Signature
  • Email Management
  • Bills Of Material
  • Inventory Tracking
  • Supplier Management
  • Issue Management
  • Percent Complete Tracking
  • Portfolio Management
  • Requirements Management
  • Resource Management
  • Barcoding / Rfid
  • 360 Degree Feedback
  • Feedback Management
  • Surveys & Feedback
  • Dashboard
  • Call Center Management
  • Call Monitoring
  • Activity Tracking
  • Order Management
  • Software Inventory
  • Returns Management
  • Analytics
  • Blended Call Center
  • Escalation Management
  • Inbound Call Center
  • Outbound Call Center
  • Approval Process Control
  • Alerts/escalation
  • Contract Management
  • Inbox Queue Management
  • Known Issue Management
  • Service Desk (itil Itsm)
  • Help Desk Management
  • Issue Tracking
  • Requirements Review
  • Service Level Management
  • Service Level Agreement (sla) Management
  • Third Party Integration
  • To Do List
  • Audit Management
  • Corrective Actions (capa)
  • Risk Management
  • Process Management
  • Calendar Management
  • Hipaa Compliance
  • Driver Management
  • Inspection Management
  • Maintenance Scheduling
  • Maintenance Tracking
  • Parts Management
  • Vehicle Tracking
  • Requisition Management
  • Instant Retrieval
  • Time & Expense Tracking
  • Event Based Notifications
  • History Tracking
  • Ach Check Transactions
  • Contact Database
  • Backlog Management
  • Rules Based Workflow
  • Data Management
  • Invoice Processing
  • Service History
  • Warranty Management
  • Service Management
  • Asset Lifecycle Management
  • Cost Tracking
  • Multi User
  • Client Management
  • Data Mapping
  • Team Management
  • Interaction Tracking
  • Configuration Management
  • Member Portal
  • Distribution Management
  • Customer Segmentation
  • Incident Reporting
  • Subcontractor Management
  • Facility Scheduling
  • Push Notifications
  • Device Management
  • Curriculum Management
  • Facility Management
  • Response Management
  • Maintenance Management
  • Employee Lifecycle Management
  • Communication Management
  • Traceability
  • Release Management
  • Service Catalog Management
  • Employee Tracking
  • Time / Task Reporting
  • Asset Tracking
  • Key & Lock Management
  • Preventive Maintenance
  • Service History Tracking
  • Technician Management
  • For Sales
  • Fixed Asset Management
  • Event Tracking
  • Two Factor Authentication
  • Risk Assessment
  • Environmental Compliance
  • Iso Compliance
  • Sarbanes Oxley Compliance
  • Repair Tracking
  • Usage Reporting
  • Customer Accounts
  • Skills Tracking
  • Quality Control
  • Customer Support Tracking
  • Computer Aided Dispatch
  • Emergency Dispatch
  • Approval Workflow
  • Completion Tracking
  • Full Text Search
  • Reporting & Statistics
  • Import/export Data
  • Customizable Invoices
  • Gps Tracking
  • Search
  • Data Integration
  • Mobile Survey
  • Drag & Drop
  • Data Collection
  • Big Data Analytics
  • Saas Helpdesk Software
  • Corrective / Preventive Actions
  • Industrial Safety Management
  • Safety Risk Assessment
  • Equipment Tracking
  • Report Templates
  • Customer Lifecycle Management
  • Room Scheduling
  • Customer Portal
  • Prioritization
  • Action Management
  • Multi Channel Collection
  • Text Analysis
  • Trend Analysis
  • Employee Database
  • Reporting/analytics
  • Geo Targeting
  • Data Migration
  • Cost To Completion Tracking
  • Change Calendar
  • Change Planning
  • Diagramming
  • Content Management
  • Location Tracking
  • Chatbot
  • For Healthcare
  • Process/workflow Automation
  • Code Free Development
  • Complaint Management
  • Knowledge Base Management
  • It Asset Management
  • Mobile Notifications
  • Purchase Order Management
  • Fleet Management
  • Time Clock
  • Time & Attendance
  • Root Cause Diagnosis
  • Trace Individual Transactions
  • Web Services
  • Material Management
  • For Mobile
  • User Journeys
  • For Healthcare Facilities
  • Payment Collection In The Field
  • Warranty Tracking
  • Corrective And Preventive Actions (capa)
  • Contract Lifecycle Management
  • Disposal Tracking
  • Contract Negotiation
  • Customer Profiles
  • Gdpr Compliance
  • Relationship Mapping
  • Ai / Machine Learning
  • Electronic Forms
  • Virtual Assistant
  • On Screen Chats
  • Multi Language
  • Remote Document Access
  • Cataloging/categorization
  • License Management
  • On Demand Communications
  • Image Exporting
  • Labeling
  • Map Creation
  • Annotations
  • Data Capture And Transfer
  • Data Entry
  • Text Editing
  • Multi Channel Publishing
  • Contractor Database
  • Work Hour Tracking
  • Contract/license Management
  • Chat/messaging
  • Channel Attribution
  • Customer Journey Mapping
  • Roi Tracking
  • Queue Management
  • Alerts / Escalation
  • Issue Auditing
  • Recurring Issues
  • Ticket/issue Tracking
  • Kpis
  • For Manufacturers
  • Multifactor Authentication
  • Single Sign On
  • User Provisioning
  • Issue Scheduling
  • Iteration Planning
  • Customer Complaint Tracking
  • Quality Assurance Management
  • Thresholds
  • Cmdb
  • Password Reset
  • Identity Federation
  • Mobile Authentication
  • Application Portfolio Management
  • Production Tracking
  • Maintenance History
  • Parts Inventory Management
  • It Budgeting
  • Hardware Inventory
  • Multiple System Support
  • Service Reporting
  • Troubleshooting Reports
  • Workflow Approval
  • Complaint Classification
  • Qr Codes
  • Preventive Maintenance Scheduling
  • Software License Management
  • Predictive Maintenance
  • Two Way Communication
  • Equipment Maintenance
  • Investigation Management
  • Service Request Management
  • For Field Service
  • Commercial / Industrial
  • Scheduled Messaging
  • Customer Service History
  • Sla Monitoring
  • Checklists & Inspections
  • Cost Database
  • Repair Management
  • Forms Automation
  • Cost Accounting
  • Notification Scheduling
  • Timeline Management
  • Multiple Scripts
  • Automatic Scans
  • Device Auto Discovery
  • Impact Management
  • Diagnostic Testing
  • Behavior Based Acceleration
  • Cross Reference System

Specifications

Run On Mobile Browser : Yes
Available Support : Email,Phone,Live Support,Training,Tickets
Desktop Platforms : IOS,EcholoN App
Languages Available : English,French,German,Italian,Spanish
Software Integrations : Conquer HRMS,Touche Lite

Description

EcholoN is aEnterprise Service Management software designed with a customer-centric approach. Our solution is highly effective and efficient in managing all aspects of your business processes. It provides seamless integration with partners, customers, and suppliers, while connecting with other systems through standard interfaces. With EcholoN, automation is maximized through flexible process structures and workflow control. The software is customizable to fill in any process gaps and optimize existing systems such as CRM, ERP, and PPS. Whether it's a simple ticket system or a more advanced solution, our various EcholoN editions offer a cost-effective and quick way to implement a professional tool. You have complete control over user access to different services, allowing for targeted optimization in areas such as IT service management, cross-departmental HR, or customer service with technical field support. Invest in EcholoN and see how service management becomes your company's greatest asset.
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EcholoN FAQ's

The top 5 features of EcholoN include:

  • Ticket Management
  • Knowledge Base
  • Self Service Portal
  • Automated Workflows
  • Email Integration

Yes, EcholoN integrates seamlessly with:

  • Conquer HRMS
  • Touche Lite

EcholoN is compatible with multiple platforms, IOS,EcholoN App

EcholoN supports a variety of platforms including: Email, Phone, Live Support, Training, Tickets.

EcholoN serves a wide range of businesses including StartUps, SMBs, Mid-Market, Enterprises.

The top three competitors of EcholoN are Zoho Assist, Zoho Livedesk and Zoho Desk. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

EcholoN is available in multiple languages, including English, French, German, Italian, Spanish and more.

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