Deskun

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What is Deskun?

Deskun is a versatile customer support platform that seamlessly integrates with Gmail and G Suite. It is a Google Chrome and Yandex.Browser extension that brings together various communication channels into a unified interface. With Deskun, you can efficiently manage and respond to customer queries from one place, making it easier to provide excellent customer service.

Key Features of Deskun

  • Multi Channel Support
  • Ticket Management
  • Automated Responses
  • Canned Responses
  • Collaboration Tools
  • Customer History
  • Customizable Templates
  • Performance Analytics
  • Sla Management
  • Knowledge Base
  • Mobile App
  • Email Integration
  • Chat Integration
  • Social Media Integration
  • Task Management
  • Time Tracking
  • Custom Fields
  • Reporting
  • User Roles And Permissions
  • Third Party Integrations

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Company Details

Company Name : Deskun
Head Office : Goncharnaya 10 Saint-Petersburg 193020 Russia
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Specifications

Run On Mobile Browser : Yes
Available Support : Email,Phone,Live Support,Tickets
Languages Available : Dutch,English,Russian

Description

Deskun is amulti-channel helpdesk system that easily integrates with Gmail. It is available as an extension for Google Chrome and Yandex.Browser, providing a interface for managing various customer communication channels, including live chat on websites, popular messengers such as Facebook, WhatsApp, Twitter, Telegram, Viber, Skype, and Vk.com, as well as email. With Deskun, all customer queries and messages can be efficiently handled within the familiar Gmail interface. The platform offers features such as message templates for quick responses, assigning tasks to agents, collaborating with colleagues through internal notes, and more. This ensures that no message or task gets overlooked and stays easily accessible at all times. Deskun requires no additional software, making it a compact and convenient solution. Users can enjoy a free trial period of 21 days with no limitations on functionality. The pricing plan is flexible, allowing businesses to pay only for the required number of agents and channels. Additionally, one support agent and one channel are available for free indefinitely.
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Alternatives of Deskun

Deskun FAQ's

The top 5 features of Deskun include:

  • Multi Channel Support
  • Ticket Management
  • Automated Responses
  • Canned Responses
  • Collaboration Tools

Deskun supports a variety of platforms including: Email, Phone, Live Support, Tickets.

Deskun serves a wide range of businesses including Freelancers, StartUps, SMBs.

The top three competitors of Deskun are Zoho Assist, Zoho Livedesk and Zoho Desk. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Deskun is available in multiple languages, including Dutch, English, Russian and more.

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