Zeta CRM

Zeta CRM is asolution that offers various modules to fulfill the crucial needs of businesses. One of these modules is Contact Management, which serves as a centralized repository for all important customer and contact information. This reduces duplication and errors, improves data control and security, and simplifies data maintenance tasks. With Zeta CRM, the sales team can easily access contact details, view relationship history, and gather valuable insights to enhance communication and build stronger customer relationships. The module also allows scheduling calls and meetings, storing communication records, and tracking customer communications history. Another key module is Sales Management, where companies can effectively manage their sales revenue by entering leads, converting them into opportunities, and easily filtering them based on sales stages, status, amount, and probability of close. Additionally, quotes and orders can also be created for leads within this module. Finally, Zeta CRM's Support Management module enables businesses to streamline their customer support processes, leading to improved productivity and satisfaction. This module automates the ticket assignment process, tracks the status, urgency and nature of the issue, and monitors resolution time. It also offers features such as ticket assignment, priority weighting, and notification requests. Additionally, the module can be integrated with an online support system for a seamless customer experience.