Wolken Enterprise ServiceDesk Pricing, Features & More 2024

What is Wolken Enterprise ServiceDesk?

Wolken Enterprise ServiceDesk, a service management solution from Wolken Software. Based in Palo Alto, CA and Bangalore, India, our software empowers modern organizations to revolutionize their interactions with customers and employees. Gain complete control over service processes and enhance productivity with our comprehensive service desk solution. Experience the transformative power of Wolken Enterprise ServiceDesk today.

Wolken Enterprise ServiceDesk Pricing

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Company Details

Company Name : Wolken Software - Enterprise Service Desk

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Key Features of Wolken Enterprise ServiceDesk

Incident Management
Problem Management
Change Management
Service Request Management
Knowledge Management
Self Service Portal
Service Level Management
Configuration Management Database (cmdb)
Asset Management
Release Management
Service Catalog
Workflow Automation
Reporting And Analytics
Mobile Access
Email Integration
Multi Language Support
Role Based Access Control
Customizable Dashboards
Third Party Integrations
Customer Satisfaction Surveys
Case Management
CRM
On Demand (saas)
Data Security
Channel Management
Self Service Portal
Assignment Management
Customizable Branding
Workflow Management
Multi Currency
Multi Location
Dashboard
Call Center Management
Activity Tracking
Analytics
Knowledge Base
Blended Call Center
Automated Routing
Ticket Management
Service Level Agreement (sla) Management
Client Portal
Customizable Dashboard
Customizable Templates
Real Time Analytics
Rules Based Workflow
Data Management
Import & Export Data
Team Management
Customization
Member Portal
Feedback Collection
Multi Channel Communication
Data Analysis
Omnichannel Communication
Multi Account Management
Time Management
Customer Support Tracking
Online Ticketing
Approval Workflow
Third Party Integrations
Allocation
1 Click Installationworks With Googleapps
Drag & Drop
Automated Scheduling
Reporting/analytics
Knowledge Base Management
Scheduled / Automated Reports
Workflow Configuration
Multi Country
Personalization
Case Notes
Knowledge Library
Alerts / Escalation
Customizable Ctas
Customer Surveys
Ticket/issue Tracking
Ticketing
Data Extraction
Sla Management
Service Reporting

Specifications

Run On Mobile Browser : Yes

Available Support : Email,Phone,Live Support,Training,Tickets

Languages Available : Chinese,English,French,Hindi,Japanese,Spanish

Description

Wolken Service Desk for superior internal and external customer support. Our AI-powered and cloud-native SaaS simplifies support processes, reduces costs, and improves efficiency through automation, machine learning, and integrations. With Wolken, enterprises can provide top-notch customer service while optimizing their support budget. Choose from our range of solutions, including Wolken Service Desk for Enterprise Support, Wolken Service Desk for Customer Support, and Wolken Service Desk for Case Management, to enhance your support experience.

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Wolken Enterprise ServiceDesk FAQ's

What are the top 5 features of Wolken Enterprise ServiceDesk?

The top 5 features of Wolken Enterprise ServiceDesk include:

Incident Management
Problem Management
Change Management
Service Request Management
Knowledge Management

What type of customer support does Wolken Enterprise ServiceDesk offer?

Wolken Enterprise ServiceDesk supports a variety of platforms including: Email, Phone, Live Support, Training, Tickets.

What types of businesses does Wolken Enterprise ServiceDesk serve?

Wolken Enterprise ServiceDesk serves a wide range of businesses including Freelancers, StartUps, SMBs, Mid-Market, Enterprises.

Who are the primary competitors of Wolken Enterprise ServiceDesk?

The top three competitors of Wolken Enterprise ServiceDesk are HappyFox, Olark and Kapture CX. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

What languages does the Wolken Enterprise ServiceDesk support?

Wolken Enterprise ServiceDesk is available in multiple languages, including Chinese, English, French, Hindi, Japanese and more.

Wolken Enterprise ServiceDesk

What is Wolken Enterprise ServiceDesk?

Wolken Enterprise ServiceDesk Pricing

Company Details

Key Features of Wolken Enterprise ServiceDesk

Specifications

Description

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