What is VAANI?
VAANI is a highly adaptable and dynamic CCaaS platform designed to enhance contact center operations. Our software offers a range of pre-built contact center applications, including a Quality Management System and Intelligent Knowledge Portal, that can be customized to fit the unique needs of your business. With an omnichannel dialer solution, VAANI ensures seamless communication with customers across all channels.
Run On Mobile Browser :
Yes
Available Support :
Email,Phone,Live Support,Training
Languages Available :
English
VAANI – the 2021 Most Innovative Product of the Year! This omnichannel dialer solution offers businesses a scalable communication platform, perfect for developing customized business applications. VAANI's Contact Center as a Service (CCaaS) feature sets it apart as a versatile and dynamic solution, with the ability to adapt to changing contact center needs. Experience streamlined communication with VAANI's Skill-Based Routing, efficiently connecting customers to agents with specific expertise to meet their individual needs. But that's not all – VAANI supports agents in handling multiple campaigns simultaneously, boosting productivity and efficiency. And with its Customizable Multi-level IVR and Self-Service options, businesses can automate customer inquiries and provide speedy resolutions. Analyze and optimize your operations with VAANI's Advanced Call Analytics, providing valuable insights from customer interactions. Ensure a seamless and personalized customer experience with VAANI's Sticky Agent feature, routing customers back to the same agent for ongoing support. Plus, VAANI's Noise Removal technology eliminates background noise for clear and effective conversations. Get ahead of the game with VAANI – the ultimate contact center solution.
