VAANI

Sold by : Eureka Digitisation and Automation Services

What is VAANI?

VAANI is a highly adaptable and dynamic CCaaS platform designed to enhance contact center operations. Our software offers a range of pre-built contact center applications, including a Quality Management System and Intelligent Knowledge Portal, that can be customized to fit the unique needs of your business. With an omnichannel dialer solution, VAANI ensures seamless communication with customers across all channels.

VAANI Pricing

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Company Details

Company Name : Eureka Digitisation and Automation Services
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Key Features of VAANI

  • Automatic Call Distribution
  • Interactive Voice Response
  • Call Recording
  • Real Time Analytics
  • Omnichannel Support
  • CRM Integration
  • Workforce Management
  • Call Monitoring
  • Predictive Dialer
  • Skill Based Routing
  • Voice Biometrics
  • Speech Analytics
  • Queue Management
  • Customizable Dashboards
  • Outbound Campaign Management
  • Call Scripting
  • Multilingual Support
  • Agent Performance Reports
  • Customer Feedback Surveys
  • Chatbot Integration
  • Call Routing
  • Workflow Automation
  • Ivr (interactive Voice Response)
  • Skills Based Routing
  • Social Media Integration
  • Call Analytics
  • Call Analytics And Performance Metrics
  • Real Time Dashboards And Reporting
  • Knowledge Base Integration
  • Multi Channel Support
  • Interactive Voice Response (ivr) System
  • Call Routing And Queuing
  • Call Recording And Analytics
  • Real Time Call Monitoring And Quality Assurance
  • Agent Performance Tracking And Analytics
  • Outbound Dialing And Predictive Dialer
  • Remote Agent Support
  • Historical Reports And Analytics
  • Call Disposition And Wrap Up Codes
  • Call Center Surveys And Feedback
  • Cti Integration
  • CRM Screen Pops And Data Integration
  • Call Center Wallboards And Displays
  • Real Time Queue Monitoring And Alerts
  • Call Center Gamification
  • Advanced Routing Rules And Priority Queues
  • Real Time Chat Monitoring And Supervision
  • CRM Activity Logging And Reporting
  • Api Integration For Customization And Extensibility
  • Real Time Reporting And Dashboards
  • Cti (computer Telephony Integration)
  • Live Chat Support
  • Agent Performance Management
  • Quality Monitoring And Coaching
  • CRM Pop Ups And Screen Pops

Specifications

Run On Mobile Browser : Yes
Available Support : Email,Phone,Live Support,Training
Languages Available : English

Description

VAANI – the 2021 Most Innovative Product of the Year! This omnichannel dialer solution offers businesses a scalable communication platform, perfect for developing customized business applications. VAANI's Contact Center as a Service (CCaaS) feature sets it apart as a versatile and dynamic solution, with the ability to adapt to changing contact center needs. Experience streamlined communication with VAANI's Skill-Based Routing, efficiently connecting customers to agents with specific expertise to meet their individual needs. But that's not all – VAANI supports agents in handling multiple campaigns simultaneously, boosting productivity and efficiency. And with its Customizable Multi-level IVR and Self-Service options, businesses can automate customer inquiries and provide speedy resolutions. Analyze and optimize your operations with VAANI's Advanced Call Analytics, providing valuable insights from customer interactions. Ensure a seamless and personalized customer experience with VAANI's Sticky Agent feature, routing customers back to the same agent for ongoing support. Plus, VAANI's Noise Removal technology eliminates background noise for clear and effective conversations. Get ahead of the game with VAANI – the ultimate contact center solution.
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VAANI FAQ's

The top 5 features of VAANI include:

  • Automatic Call Distribution
  • Interactive Voice Response
  • Call Recording
  • Real Time Analytics
  • Omnichannel Support

VAANI supports a variety of platforms including: Email, Phone, Live Support, Training.

VAANI serves a wide range of businesses including StartUps, SMBs, Mid-Market, Enterprises.

The top three competitors of VAANI are InterDialog UCCS, Aheeva and Intellicon. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

VAANI is available exclusively in English, providing a streamlined experience for English-speaking users.

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