SmarterTrack

SmarterTrack

Sold by : SmarterTools Inc.

What is SmarterTrack?

SmarterTrack is acommunications platform designed to streamline and enhance customer support. It offers a centralized help desk for managing and tracking various communication channels such as email, live chat, community posts, and knowledge base comments. With advanced reporting capabilities, SmarterTrack makes it easy to monitor and optimize customer interactions for a seamless support experience.

SmarterTrack Resources

SmarterTrack Pricing

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Company Details

Company Name : SmarterTools Inc.
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Key Features of SmarterTrack

  • Ticket Management
  • Live Chat
  • Knowledge Base
  • Call Logging
  • Task Management
  • Time Tracking
  • Custom Fields
  • Reporting And Analytics
  • Customer Portal
  • Agent Collision Detection
  • Canned Responses
  • Sla Management
  • Email Integration
  • Mobile Access
  • Multi Brand Support
  • Customizable Workflows
  • Role Based Permissions
  • Social Media Integration
  • Community Forums
  • Multilingual Support
  • Show More

Specifications

Run On Mobile Browser : Yes
Available Support : Email
Languages Available : English

Description

SmarterTrack, the solution for managing communication channels and building and engaging your online community. With SmarterTrack, you can seamlessly integrate multiple customer service solutions into one convenient platform, making it easier than ever to provide exceptional support to your customers. No more juggling between different applications, SmarterTrack streamlines the process and simplifies your customer service experience.
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SmarterTrack FAQ's

The top 5 features of SmarterTrack include:

  • Ticket Management
  • Live Chat
  • Knowledge Base
  • Call Logging
  • Task Management

SmarterTrack supports a variety of platforms including: Email.

SmarterTrack serves a wide range of businesses including StartUps, SMBs, Mid-Market, Enterprises.

The top three competitors of SmarterTrack are Zoho Desk, MantisBT and HappyFox. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

SmarterTrack is available exclusively in English, providing a streamlined experience for English-speaking users.

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