ProProfs Help Desk

ProProfs Help Desk

Sold by : ProProfs

What is ProProfs Help Desk?

ProProfs Help Desk is an intuitive cloud-based ticketing platform that aims to deliver exceptional customer satisfaction. Featuring a shared inbox, an email-like interface, canned responses, collaborative email capabilities, prioritization options, issue tracking, and insightful reporting, ProProfs Help Desk offers all the necessary features for streamlined customer support.

ProProfs Help Desk Resources

ProProfs Help Desk Pricing

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Company Details

Company Name : ProProfs
Head Office : 6800 Altamor Drive, Los Angeles, CA 90045 USA
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Key Features of ProProfs Help Desk

  • Ticket Management
  • Email Integration
  • Knowledge Base
  • Live Chat
  • Automation
  • Reporting & Analytics
  • Sla Management
  • Customizable Workflows
  • Multi Channel Support
  • Customer Feedback
  • Collaboration Tools
  • Mobile Accessibility
  • Canned Responses
  • Custom Fields
  • Role Based Access
  • Third Party Integrations
  • Asset Management
  • Self Service Portal
  • Escalation Management
  • Task Management
  • Show More

Specifications

Run On Mobile Browser : Yes
Available Support : Email,Phone,Live Support,Training,Tickets
Languages Available : English
Software Integrations : ACGIL Calibration & Testing Lab,eFACiLiTY® Space Management,Healcon Practice

Description

ProProfs Help Desk is a cloud-based ticketing system designed for businesses in the customer service industry. It acts as a collaborative shared inbox, allowing businesses to efficiently track and respond to all customer queries and requests in one place. With features such as child tickets, prioritization, canned responses, and team commenting, ProProfs Help Desk ensures timely and satisfactory resolutions for customers. The software also comes with a shared inbox feature, enabling agents to manage various customer-facing inboxes such as support@, sales@, and help@. With smart reporting and integration with ProProfs Survey Maker, businesses can improve their customer service and measure customer satisfaction. ProProfs Help Desk is an essential tool for customer success managers, help desk managers, and system administrators looking for efficient management of customer support.
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ProProfs Help Desk FAQ's

The top 5 features of ProProfs Help Desk include:

  • Ticket Management
  • Email Integration
  • Knowledge Base
  • Live Chat
  • Automation

Yes, ProProfs Help Desk integrates seamlessly with:

  • ACGIL Calibration & Testing Lab
  • eFACiLiTY® Space Management
  • Healcon Practice

ProProfs Help Desk supports a variety of platforms including: Email, Phone, Live Support, Training, Tickets.

ProProfs Help Desk serves a wide range of businesses including StartUps, SMBs, Enterprises.

The top three competitors of ProProfs Help Desk are Zoho Desk, MantisBT and HappyFox. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

ProProfs Help Desk is available exclusively in English, providing a streamlined experience for English-speaking users.

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