osTicket

osTicket

Sold by : Enhancesoft LLC

What is osTicket?

osTicket is aopen source support ticket solution that is highly relied upon by many businesses. It effortlessly handles incoming inquiries from various channels such as email, web-forms, and phone calls, and streamlines them into a web-based platform for customer support. With a wide range of features and tools, osTicket surpasses many costly and complicated ticket systems in the market.

osTicket Resources

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Company Details

Company Name : Enhancesoft LLC
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Key Features of osTicket

  • Ticket Management
  • Custom Fields
  • Agent Collision Avoidance
  • Auto Responder
  • Email Integration
  • Service Level Agreements (slas)
  • Custom Forms
  • Help Topics
  • Ticket Filters
  • Task Management
  • Dashboard Reports
  • Knowledge Base
  • Customer Portal
  • Internal Notes
  • Canned Responses
  • Role Based Access
  • Ldap/active Directory Integration
  • Customizable Templates
  • Attachment Handling
  • Multilingual Support
  • Show More

Specifications

Run On Mobile Browser : Yes
Available Support : Email,Phone,Training
Desktop Platforms : Android,iOS,osTicket App
Languages Available : English

Description

osTicket is a highly sought-after and reliable customer support ticketing system in the world of open source software. Its user-friendly design, free availability, and lightweight structure make it an ideal choice for businesses looking for a simple and efficient support solution. With osTicket, setting up and using a support ticket system has never been easier.
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osTicket FAQ's

The top 5 features of osTicket include:

  • Ticket Management
  • Custom Fields
  • Agent Collision Avoidance
  • Auto Responder
  • Email Integration

osTicket is compatible with multiple platforms, Android,iOS,osTicket App

osTicket supports a variety of platforms including: Email, Phone, Training.

osTicket serves a wide range of businesses including Freelancers, StartUps, SMBs.

The top three competitors of osTicket are Zoho Desk, MantisBT and HappyFox. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

osTicket is available exclusively in English, providing a streamlined experience for English-speaking users.

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