Neo

Sold by : BlackBeltHelp

What is Neo?

Neo - a comprehensive help desk solution specifically designed for the needs of higher education. This top-of-the-line software offers a range of features including live chat, automated workflows, IT support, admissions and financial aid management. With Neo, all your help desk needs can be conveniently managed in one place. Upgrade your education support system with Neo today.

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Company Details

Company Name : BlackBeltHelp
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Key Features of Neo

  • Ticket Management
  • Knowledge Base
  • Live Chat
  • Email Integration
  • Automation Rules
  • Reporting And Analytics
  • Customer Portal
  • Sla Management
  • Multi Channel Support
  • Customizable Templates
  • Mobile App
  • Collaboration Tools
  • Asset Management
  • User Management
  • Escalation Management
  • Canned Responses
  • Survey And Feedback
  • Third Party Integrations
  • Role Based Access Control
  • Self Service Portal
  • Help Desk
  • Admissions Management
  • Chatbot
  • Process/workflow Automation
  • Financial Aid Management
  • Real Time Chat

Specifications

Run On Mobile Browser : Yes
Available Support : Email,Phone
Languages Available : Chinese,Dutch,English,French,German,Italian,Japanese,Korean,Portuguese,Russian,Spanish,Swedish
Software Integrations : iProfit Premeia

Description

Neo - the premier AI-powered chat and voice bot specifically designed for the higher education industry. Neo offers personalized and immediate assistance to students and faculty, reducing the need for multiple interactions. With Neo, institutions can save on costs while efficiently handling multiple users at once. In cases where a query requires human expertise, Neo seamlessly transfers the conversation to a live agent while providing a full transcript of the chat. Empower your Information Technology, Financial Aid, Admissions/Enrollment Management, and Registrations & Records Management departments with Neo's intelligent support. With Neo, students can easily manage their accounts and bursars can ensure smooth operations.
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Alternatives of Neo

Neo FAQ's

The top 5 features of Neo include:

  • Ticket Management
  • Knowledge Base
  • Live Chat
  • Email Integration
  • Automation Rules

Yes, Neo integrates seamlessly with:

  • iProfit Premeia

Neo supports a variety of platforms including: Email, Phone.

Neo serves a wide range of businesses including StartUps, SMBs, Mid-Market, Enterprises.

The top three competitors of Neo are Zoho Desk, MantisBT and HappyFox. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Neo is available in multiple languages, including Chinese, Dutch, English, French, German and more.

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