InContact Call Center

InContact Call Center

Sold by : inContact

What is InContact Call Center?

inContact Call Center is a cloud-based solution that allows seamless communication with customers through various channels such as inbound and outbound voice, voicemail, email, chat, social media, SMS, IVR, and self-service options. This comprehensive software enables businesses to connect with their customers on their preferred platforms, providing a streamlined and efficient customer service experience.

InContact Call Center Resources

InContact Call Center Pricing

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Company Details

Company Name : inContact
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Key Features of InContact Call Center

  • Automatic Call Distribution (acd)
  • Interactive Voice Response (ivr)
  • Omnichannel Routing
  • Workforce Management
  • Call Recording
  • Quality Management
  • Real Time Reporting
  • Historical Reporting
  • Predictive Dialer
  • Skill Based Routing
  • CRM Integration
  • Speech Analytics
  • Text To Speech
  • Voice Biometrics
  • Outbound Campaign Management
  • Call Scripting
  • Agent Performance Analytics
  • Customer Feedback Surveys
  • Disaster Recovery
  • Api Integration
  • Call Routing
  • Application Integration
  • Real Time Monitoring
  • Live Chat System
  • Real Time Reporting
  • Ivr / Voice Recognition
  • Blended Call Center
  • Escalation Management
  • Inbound Call Center
  • Outbound Call Center
  • Progressive Dialer
  • Queue Manager
  • Virtual Call Center
  • Call Reporting

Specifications

Run On Mobile Browser : Yes
Available Support : Email
Languages Available : English
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InContact Call Center FAQ's

The top 5 features of InContact Call Center include:

  • Automatic Call Distribution (acd)
  • Interactive Voice Response (ivr)
  • Omnichannel Routing
  • Workforce Management
  • Call Recording

InContact Call Center supports a variety of platforms including: Email.

The top three competitors of InContact Call Center are Arcane Lite, Aspect Unified IP and Optimized Collections. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

InContact Call Center is available exclusively in English, providing a streamlined experience for English-speaking users.

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