Civica Case Management

Civica Case Management

Sold by : iCasework

What is Civica Case Management?

Civica Case Management, a cloud-based solution for managing and resolving customer complaints and feedback across all industries. Designed to streamline the complaint handling process, our iCasework platform is part of the comprehensive range of solutions offered by Civica. With the ability to capture, manage, and report on complaints, it ensures efficient and effective resolution for your entire business.

Key Features of Civica Case Management

  • Case Tracking
  • Complaint Intake
  • Workflow Automation
  • Document Management
  • Reporting And Analytics
  • Email Integration
  • Task Management
  • User Access Controls
  • Customizable Dashboards
  • Mobile Access
  • Audit Trail
  • Communication Logs
  • Escalation Management
  • Time Tracking
  • Customer Portal
  • Notifications And Alerts
  • Data Import/export
  • Role Based Permissions
  • Service Level Agreement (sla) Management
  • Integration With Third Party Systems
  • Case Management
  • Survey Management
  • Self Service Portal
  • Feedback Management
  • Issue Tracking
  • Corrective Actions (capa)
  • Routing
  • Forms Management
  • Customer Complaint Tracking
  • Quality Assurance Management
  • Complaint Classification

Civica Case Management Pricing

To get a customized quote Click here >>

Company Details

Company Name : iCasework
Head Office : Eighth Floor, Southbank Central, 30 Stamford Street
Visit Website
Contact Now

Specifications

Run On Mobile Browser : Yes
Available Support : Email,Phone,Live Support,Training,Tickets
Languages Available : English

Description

Civica Case Management - a comprehensive solution designed to streamline case management processes across various industries and markets. With our award-winning iCasework platform at its core, our products are tailored to meet specific industry needs, ensuring quick deployment and compliance with regulations while enhancing service levels and customer experience. Trust Civica to automate, manage, and report on any type of case with consistency and efficiency.
Talk To An Advisor
Contact Expert
Civica Case Management Categories on SaasCounter

From Confused to Confident
Civica Case Management

Get expert assistance in your software evaluation journey

You agree to our Terms of Use and Privacy Policy.

Alternatives of Civica Case Management

Zoho Assist
View Profile
HappyFox
View Profile
Himalayan SFA Softwa...
View Profile
WorkXmate
View Profile
Kayako
View Profile
SysAid
View Profile
Web Help Desk
View Profile
TeamSupport
View Profile

Civica Case Management FAQ's

The top 5 features of Civica Case Management include:

  • Case Tracking
  • Complaint Intake
  • Workflow Automation
  • Document Management
  • Reporting And Analytics

Civica Case Management supports a variety of platforms including: Email, Phone, Live Support, Training, Tickets.

Civica Case Management serves a wide range of businesses including StartUps, SMBs, Mid-Market, Enterprises.

The top three competitors of Civica Case Management are Zoho Assist, HappyFox and Himalayan SFA Software. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Civica Case Management is available exclusively in English, providing a streamlined experience for English-speaking users.

©Copyright 2026 - SaaSCounter

  • linkedin icon
Wait a moment, processing...