What is Hydra?
Hydra, our innovative WebRTC ACD solution that efficiently assigns inbound calls to agents through intelligent routing strategies. Regardless of their location or device (office, home, or on-the-go with PC, tablet, or mobile), your agents will receive calls seamlessly. Boost productivity and provide exceptional customer service with Hydra.
Hydra, the innovative WebRTC ACD solution for contact centers. With Hydra, you can say goodbye to expensive physical infrastructure and hello to a remote platform accessible through any internet-connected device. This allows you to monitor and control agents as if they were in a traditional call center, without the need for hardware, IP terminals, or SIP trunks.
But Hydra is more than just a virtual call center. It utilizes Natural Language Recognition technology to give you full control over the content of conversations on your business phone numbers. With transcription and translation of calls, you can analyze conversations in any language.
Hydra also offers advanced call recording features to ensure the quality and accuracy of your services. You can review calls for training purposes, detect and address agent misconduct, and track performance. With various recording options such as inbound, outbound, random, and on-demand, you have complete control over what conversations are captured.
The advanced voice control capabilities of Hydra include voice biometrics for client identification and authentication, as well as sentiment analysis of speakers. It also offers intelligent call waiting management through Natural Language Recognition.
With Hydra, call monitoring and auditing is made easy from anywhere in the world and from any device. You can listen to calls in real time, receive call transcripts, and communicate with agents through direct messaging.
Hydra's IVR system allows for interactive communication with callers through DTMF tones or Automatic Speech Recognition in multiple languages. And with advanced call waiting queue management and routing, you can ensure high service levels and customer satisfaction.
Security, management, and reporting are also top priorities with Hydra. The user interface is powerful and intuitive, providing real-time management of queues and key performance metrics. Recordings are securely stored and can be accessed through a web-based interface or downloaded through FTP. Additionally, post-call surveys and detailed reports can help you make informed decisions for your contact center.
Choose Hydra for a cost-effective, efficient, and secure ACD solution for your contact center needs.
