Genesys Cloud

Genesys Cloud

Sold by : Genesys

What is Genesys Cloud?

Genesys Cloud is aCall Center Software that caters to the needs of Enterprises, SMEs and StartUps. It offers a complete solution for both web and Android platforms. With its Blended Call Center, Call Logging, Call Recording, and other advanced features, Genesys Cloud streamlines and optimizes call center operations. Its real-time chat and robust reporting and analytics capabilities make it a go-to choice for businesses.

Genesys Cloud Resources

Genesys Cloud Pricing

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Company Details

Company Name : Genesys
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Key Features of Genesys Cloud

  • Omnichannel Routing
  • Ivr (interactive Voice Response)
  • Acd (automatic Call Distribution)
  • Call Recording
  • Workforce Management
  • Speech Analytics
  • Real Time Dashboards
  • Quality Management
  • Predictive Dialer
  • CRM Integrations
  • Chat And Messaging
  • Email Management
  • Social Media Integration
  • Outbound Campaign Management
  • Co Browsing
  • Screen Share
  • Callback Scheduling
  • Agent Scripting
  • Performance Management
  • Reporting And Analytics

Specifications

Run On Mobile Browser : Yes
Available Support : Email,Phone
Languages Available : English
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Genesys Cloud FAQ's

The top 5 features of Genesys Cloud include:

  • Omnichannel Routing
  • Ivr (interactive Voice Response)
  • Acd (automatic Call Distribution)
  • Call Recording
  • Workforce Management

Genesys Cloud supports a variety of platforms including: Email, Phone.

Genesys Cloud serves a wide range of businesses including StartUps, SMBs, Enterprises.

The top three competitors of Genesys Cloud are Arcane Lite, Aspect Unified IP and Optimized Collections. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Genesys Cloud is available exclusively in English, providing a streamlined experience for English-speaking users.

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