Factech Customer Helpdesk

Factech Customer Helpdesk

Sold by : Factech Automation Solutions Pvt Ltd

What is Factech Customer Helpdesk?

Factech Customer Helpdesk is your go-to complaint management solution, trusted by over 100,000 satisfied customers. Our advanced system is perfect for FM companies, offices, corporate parks, and residential premises, providing a powerful helpdesk system that is also internet-based. Keep your customers satisfied and your business running smoothly with Factech Customer Helpdesk.

Factech Customer Helpdesk Resources

Factech Customer Helpdesk Pricing

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Company Details

Company Name : Factech Automation Solutions Pvt Ltd
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Key Features of Factech Customer Helpdesk

  • Ticket Management
  • Automated Workflows
  • Multi Channel Support
  • Real Time Notifications
  • Customizable Dashboards
  • Sla Management
  • Knowledge Base
  • Customer Portal
  • Analytics And Reporting
  • Mobile Access
  • Third Party Integrations
  • Role Based Access Control
  • Feedback And Surveys
  • Escalation Management
  • Priority Management
  • Audit Logs
  • Canned Responses
  • Custom Fields
  • Collaboration Tools
  • Incident Tracking
  • Assignment Management
  • Collaboration
  • Residential Properties
  • 360 Degree Feedback
  • Call Logging
  • Service Level Agreement (sla) Management
  • Feedback Collection
  • Complaint Monitoring
  • Customer Support Tracking
  • Saas Helpdesk Software
  • Recurring Issues
  • Customer Complaint Tracking

Specifications

Run On Mobile Browser : Yes
Available Support : Email,Phone,Tickets
Desktop Platforms : Android,iOS,Factech Customer Helpdesk App
Languages Available : Arabic,Chinese,English

Description

Factech Customer Helpdesk, a comprehensive solution for managing customer complaints. This advanced system is perfect for companies providing recurring services, corporate parks looking to improve tenant satisfaction, real estate builders or FM companies, and residential community management. With features such as KPI tracking, auto assignment, 24/7 IVR complaint logging, a customer mobile app with easy complaint submission, technician app with OTP-based closure, a helpdesk dashboard, and collaboration options between teams and customers, Factech Complaint Management streamlines the complaint resolution process. It also offers customizable escalation matrices, predefined messages for out-of-scope categories, and the ability to view and track complaint data in real-time. Upgrade your customer service with Factech Customer Helpdesk.
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Factech Customer Helpdesk FAQ's

The top 5 features of Factech Customer Helpdesk include:

  • Ticket Management
  • Automated Workflows
  • Multi Channel Support
  • Real Time Notifications
  • Customizable Dashboards

Factech Customer Helpdesk is compatible with multiple platforms, Android,iOS,Factech Customer Helpdesk App

Factech Customer Helpdesk supports a variety of platforms including: Email, Phone, Tickets.

Factech Customer Helpdesk serves a wide range of businesses including StartUps, SMBs, Mid-Market, Enterprises.

The top three competitors of Factech Customer Helpdesk are Zoho Assist, HappyFox and Himalayan SFA Software. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Factech Customer Helpdesk is available in multiple languages, including Arabic, Chinese, English and more.

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