Dixa

Sold by : Dixa

What is Dixa?

Dixa is acustomer service platform that streamlines communication and boosts customer satisfaction with innovative features and cohesive omnichannel support. Trusted by businesses of every scale, Dixa equips agents with user-friendly interfaces and advanced artificial intelligence tools for efficient processes.

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Company Details

Company Name : Dixa
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Key Features of Dixa

  • Omnichannel Support
  • Intelligent Routing
  • Customer Profiles
  • Real Time Dashboard
  • Automated Workflows
  • Knowledge Base
  • Customizable Reports
  • Third Party Integrations
  • Collaboration Tools
  • Canned Responses
  • Customer Satisfaction Surveys
  • Mobile App
  • Voice Calls
  • Chat Support
  • Email Management
  • Social Media Integration
  • Api Access
  • Contact Management
  • Performance Metrics
  • Multilingual Support
  • Email Integration
  • Call Recording
  • Customizable Branding
  • Blended Call Center
  • Call Logging
  • Escalation Management
  • Inbound Call Center
  • Manual Dialer
  • Outbound Call Center
  • Automated Routing
  • Service Level Agreement (sla) Management
  • Multi Channel Communication
  • Live Chat
  • Reporting/analytics
  • Real Time Chat
  • Interactive Voice Response
  • Queue Management
  • Alerts / Escalation
  • Ticket/issue Tracking

Specifications

Run On Mobile Browser : Yes
Available Support : Email,Phone,Live Support,Training,Tickets
Languages Available : English
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Dixa FAQ's

The top 5 features of Dixa include:

  • Omnichannel Support
  • Intelligent Routing
  • Customer Profiles
  • Real Time Dashboard
  • Automated Workflows

Dixa supports a variety of platforms including: Email, Phone, Live Support, Training, Tickets.

Dixa serves a wide range of businesses including StartUps, SMBs, Enterprises.

The top three competitors of Dixa are Zoho Desk, MantisBT and HappyFox. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

Dixa is available exclusively in English, providing a streamlined experience for English-speaking users.

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