What is Convin?
Convin is aConversations QA platform, powered by AI, designed specifically for contact centers. With its omnichannel capabilities, Convin enables quality audits of calls, chats, and emails. Its full-stack solution streamlines and enhances the performance of contact centers, ensuring efficient and effective customer interactions.
Convin- an innovative contact center software powered by artificial intelligence. Founded in Bangalore, India, in 2021, by a team of four IIT-Delhi graduates, Ashish Santhalia (CEO), Bharat Patidar (COO), Atul Shree (CTO), and Durgesh Choudary (CPO), Convin has helped companies around the world improve their sales and enhance customer experience through interactive data usage.
Convin offers a comprehensive suite of products to boost contact center performance and increase ROI up to three times. With its omnichannel capabilities, Convin's AI-based system monitors and analyzes customer interactions, including calls, chats, and emails.
The main products of Convin include the Quality Management System, which streamlines the auditing process by automatically filtering relevant conversations to each auditor, eliminating the need for tedious manual work and Excel sheets. Additionally, Convin's Automated QA feature uses AI to audit 100% of calls, emails, and chats while setting parameters aligned with business requirements, including compliance regulations.
With the help of Convin's Learning Management System, contact centers can store and access knowledge-based assets, including existing training materials and custom resources to enrich agents' knowledge base. The Automated Coaching feature facilitates peer-to-peer coaching by automatically assigning snippets of conversations from top-performing agents to those who need improvement.
Gain valuable insights into agent-customer interactions with Convin's Conversation Behavior Analysis feature. Monitor and capture winning and losing trends, and develop strategies by analyzing call behavior, action, and phrases. Moreover, Convin's Customer Intelligence component helps identify winning opportunities from customer conversations by analyzing keywords and phrases used by customers, providing insights related to conversation reasons, objections, questions, product features, competition, and sentiment.
With the Conversation Intelligence software, Convin records all agent-customer interactions, enabling contact centers to analyze agent performance and customer conversations. Leverage this data to create effective, data-driven strategies. Convin's system supports analysis in various languages, including English, Hindi, Spanish, and 70 other languages. Experience the power of AI-driven contact centers with Convin.
