SmartDesk

SmartDesk

Sold by : e2serv Technologies

What is SmartDesk?

SmartDesk is aservice management solution designed for customer support environments. Our software automates key functions such as Incident Management, Change Management, and Problem Management, making it easier for agents to handle trouble ticket logging, processing, and response in a timely and efficient manner. Enhance your support operations with SmartDesk.

SmartDesk Pricing

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Company Details

Company Name : e2serv Technologies
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Key Features of SmartDesk

  • Ticket Management
  • Automated Workflows
  • Knowledge Base
  • Self Service Portal
  • Multi Channel Support
  • Sla Management
  • Reporting And Analytics
  • Customizable Dashboards
  • Asset Management
  • Incident Management
  • Problem Management
  • Change Management
  • Service Catalog
  • Email Integration
  • Live Chat Support
  • Mobile App
  • Role Based Access Control
  • Customer Satisfaction Surveys
  • Third Party Integrations
  • Escalation Management
  • Document Management
  • Customer Database
  • Surveys & Feedback
  • Alerts/escalation
  • Known Issue Management
  • Service Desk (itil Itsm)
  • Help Desk Management
  • Issue Tracking
  • Service Level Management
  • Service Level Agreement (sla) Management
  • Third Party Integration

Specifications

Run On Mobile Browser : Yes
Available Support : Email,Phone,Live Support,Training,Tickets
Languages Available : English

Description

SmartDesk – the ultimate service management solution. Experience an automated approach to Incident Management, Change Management, and Problem Management within your customer support operations. SmartDesk streamlines the handling of customer requests through efficient trouble ticket logging, allowing support agents to effortlessly receive, process, and respond to incoming inquiries. With its advanced features including automated escalations and reminders, SmartDesk greatly enhances customer support processes for a seamless operation.
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SmartDesk FAQ's

The top 5 features of SmartDesk include:

  • Ticket Management
  • Automated Workflows
  • Knowledge Base
  • Self Service Portal
  • Multi Channel Support

SmartDesk supports a variety of platforms including: Email, Phone, Live Support, Training, Tickets.

SmartDesk serves a wide range of businesses including StartUps, SMBs, Mid-Market, Enterprises.

The top three competitors of SmartDesk are Zoho Desk, MantisBT and HappyFox. To find the best fit for your business, compare and evaluate each platform's features, advantages, disadvantages, and other key aspects.

SmartDesk is available exclusively in English, providing a streamlined experience for English-speaking users.

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